Refund Policy

1. Our Commitment

At Lead Rhythm Solutions, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help make it right.

This refund policy outlines the terms and conditions for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

2. Return Window

We accept returns within 60 days of the delivery date. To be eligible for a return, items must meet the following conditions:

• Products must be unused and in the same condition as received
• Items must be in original packaging with all tags attached
• Proof of purchase (order number or receipt) must be provided
• Items must not show signs of use, wear, or washing

Returns initiated after 60 days will be evaluated on a case-by-case basis and may be subject to store credit only.

3. Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale or clearance
• Products that have been used in the field
• Items damaged due to misuse or improper care
• Products with missing components or accessories
• Custom or personalized items

4. How to Initiate a Return

4.1 Contact Customer Service

Before shipping any items back, please contact our customer service team to receive a Return Authorization Number. Returns without authorization may be delayed or rejected.

1. Email us at support@leadrhythmsolutions.com with your order number and reason for return
2. Wait for our team to respond with a Return Authorization Number and instructions
3. Pack the items securely in original packaging when possible
4. Include the Return Authorization Number on the outside of the package
5. Ship the package to the address provided in your return authorization

4.2 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, etc.). We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.

5. Refund Processing

5.1 Inspection and Approval

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. This process typically takes 3-5 business days.

5.2 Refund Timeline

If your return is approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for purchase.

• Credit card refunds may take an additional 5-10 business days to appear on your statement
• PayPal refunds typically appear within 2-3 business days
• Bank transfer refunds may take 7-10 business days

5.3 Partial Refunds

In some cases, partial refunds may be granted for items that are returned with signs of use or damage not consistent with product inspection. We will contact you before processing a partial refund.

6. Exchanges

We accept exchanges for different sizes or colors of the same product within 60 days of delivery. To request an exchange:

1. Contact customer service with your exchange request
2. Follow the return process outlined above
3. Indicate the item you'd like to receive as an exchange

We will ship the exchange item once we receive and approve your return. If the exchange item is more expensive, you will be charged the difference. If it's less expensive, we will refund the difference.

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will provide a prepaid return label and rush ship a replacement at no cost to you.

For damaged items, please provide photos of the damage along with your order number. This helps us improve our packaging and quality control processes.

8. Wrong Item Received

If you receive the wrong item, we apologize for the inconvenience. Contact us immediately, and we will:

• Provide a prepaid return label for the incorrect item
• Ship the correct item via expedited shipping at no charge
• Offer a discount on your next purchase as an apology

9. Lifetime Repair Program

Instead of returning worn or damaged gear, consider our lifetime repair program. We will repair defects in materials or workmanship free of charge, regardless of age.

This program covers:

• Broken zippers or zipper replacements
• Seam repairs and reinforcement
• Pole or stake replacements
• Fabric patching for tears or holes

Damage from misuse, accidents, or normal wear and tear is not covered but can be repaired for a reasonable fee based on the extent of damage.

10. Order Cancellations

You may cancel your order before it ships by contacting us immediately. Once an order has shipped, it cannot be cancelled, but you may return it following our standard return policy.

Cancellation requests are processed in the order they are received. If your order ships before we process your cancellation, you will need to refuse delivery or return the package.

11. Sale and Promotional Items

Items purchased during sales or with promotional discounts are subject to the same return policy unless otherwise stated. Final sale items are clearly marked and cannot be returned or exchanged.

12. International Returns

International customers are responsible for all return shipping costs and any customs fees incurred. We recommend using a trackable shipping method with insurance.

Refunds for international orders will not include original shipping charges or import duties paid.